Privacy notice

Controller

Vemente GmbH, Sinserstrasse 67, 6330 Cham, Switzerland. UID CHE-440.322.110. Email info@vemente.com

Scope

This notice applies to the website vemente.com. A separate privacy notice applies to our platform, and we show it in the platform.

Which data we process and for what purpose

• When you visit the website, technical data such as IP address, browser and time are recorded. We need them to operate and protect the website.
• When you send a request, in the chat or with the form, we process your name, your email address, your company, the delivery location, the content of the request and any links and files you send us. We need this data to send you a quote or to ask you questions.
• In the chat, an AI language model reads your messages, links and files. It writes follow-up questions and summarises your request for us. A person decides on any quote.
• When you start a request, we store your IP address and browser details to prevent misuse.
• When you write to us by email, we process your details and your message in order to reply to you.
• The request form uses Cloudflare Turnstile to check whether a person is sending it. For this, Cloudflare receives technical data such as IP address and browser details and uses part of it under its own responsibility to improve this service.

What runs when

What the website does before you make a choice depends on where you visit it from. We recognise this from the time zone of your device and from your IP address. If it is unclear, the stricter rule applies.

If your browser sends the ‘Do Not Track’ or ‘Global Privacy Control’ signal, none of this runs until you choose otherwise yourself. Without statistics we only count page views, without a cookie and without an identifier.

• From Switzerland, statistics and visitor recognition run until you choose ‘Decline’. Advertising on LinkedIn, Google and Meta only runs once you choose ‘Accept’.
• From the EU, the EEA or the United Kingdom, none of this runs until you choose ‘Accept’.
• From other countries, everything runs until you switch it off under ‘Cookie settings’.

Statistics and improvement

If statistics are switched on, we set a cookie with a random identifier. With it we see which pages you visit over several visits, what you search for and which steps of a request you go through. We analyse this data ourselves. With Mouseflow (Mouseflow ApS, Denmark, data centre in the EU) we also record clicks, mouse movements and scrolling, to see where the website is unclear. Mouseflow does not record what you type into form fields. We delete the individual data after 13 months and then keep only aggregated figures.

Visitor recognition

If visitor recognition is switched on, we determine from your IP address which organisation the visit comes from, for example a company or a university. For this we transmit the IP address to a service provider in Germany, which matches it against public register data on our behalf. We only store the name and the type of the organisation, not the IP address. If the IP address belongs to an internet provider or a mobile network, we store nothing.

Linking with your request

If statistics are switched on and you send us a request, we link the request with your previous page views. If visitor recognition is also switched on, we also link it with the recognised organisation. This helps us understand better what you are looking for and make you a suitable quote.

Advertising on LinkedIn, Google and Meta

With your consent, we integrate services from LinkedIn (LinkedIn Ireland Unlimited Company), Google (Google Ireland Limited) and Meta (Meta Platforms Ireland Limited). Through them, these providers learn that you have visited our website and which pages. This lets us show you advertising for Vemente on these platforms and measure which advertising leads to a request. We are jointly responsible with each provider for collecting and transmitting this data. The provider alone is responsible for any further processing, under its own privacy notice. The providers may link the data with your account with them and transfer it to the USA.

Screening of requests

Before we reply to a request, we check the name of your organisation and your name against sanctions lists, in particular those of Switzerland (SECO), the EU, the UN and the USA. We do this to comply with sanctions regulations. For this we use a service provider in Switzerland. We only transmit the names to it. We also check whether the email address matches your organisation, to prevent misuse. If the check returns a possible match, a person at Vemente reviews the case. We only store the result and the time of the check, for as long as we keep the request.

Recipients

We pass data to service providers that process it on our behalf. These are providers for operating the website, the database and the file storage, for sending and receiving emails, for protection against automated requests (Cloudflare), for statistics (Mouseflow), for visitor recognition and for AI language models. For the language models we use an intermediary (OpenRouter). It forwards your chat messages, links and files to the provider of the model in use, currently OpenAI, Google or Anthropic. These providers do not store the data after processing and do not use it for training. LinkedIn, Google and Meta receive data as described under ‘Advertising’. Authorities receive data if the law obliges us to provide it.

Disclosure abroad

Some recipients process data outside Switzerland, in particular in Germany and other EU states, in the United Kingdom, in the USA and in Singapore. The providers of the language models may also process requests in data centres in other Asian states and in Australia. The Federal Council has found that the EU states and the United Kingdom provide adequate data protection, as do companies in the USA certified under the Swiss-U.S. Data Privacy Framework. For data of visitors from the EU, we rely on the EU-U.S. Data Privacy Framework. With the other recipients, the standard contractual clauses of the European Commission apply, as recognised by the FDPIC, with the adjustments needed for Switzerland.

Retention

We delete requests 12 months after the last message, unless we need them for a quote, a contract or because of a statutory retention duty. We delete IP addresses and browser details after 7 days. We delete the individual statistics data after 13 months.

Cookies and similar technologies

We store on your device what the website needs to work and, depending on your choice, cookies for statistics and advertising. You can change or withdraw your choice at any time under ‘Cookie settings’ at the bottom of every page.

Your rights

You can request access to your data and have it rectified or erased. Write to info@vemente.com. You can switch off statistics, visitor recognition and advertising at any time under ‘Cookie settings’.

For visitors from the EU, the EEA and the United Kingdom

We process your data on the following legal bases of the GDPR. Statistics, visitor recognition, linking with the request and advertising on the basis of your consent (Art. 6(1)(a) GDPR, § 25(1) TDDDG). Replying to requests in preparation for a contract (Art. 6(1)(b) GDPR). Operating and protecting the website on the basis of our legitimate interest (Art. 6(1)(f) GDPR). You can withdraw your consent at any time with effect for the future. You can lodge a complaint with a data protection supervisory authority in the EU.